Privacy Policy Gampak99 – Data Protection & Privacy for Malaysian Members

Gampak99 ("we", "the platform" or "Gampak99") operates as an online Sports Betting and Live Casino platform accessible at gampak99.xyz. We take our responsibility to protect the privacy of every member ("you" or "member") who registers and uses our services in Malaysia seriously.

This Privacy Policy ("Policy") describes:

• The types of personal information we collect from you
• How we collect that information
• How we use your personal information
• Parties with whom we may share your information (and under what circumstances)
• How we protect your personal information
• Your privacy rights and how to exercise them

This Policy applies to all information collected through the Gampak99 website, mobile platform, email communications, customer support interactions, and all other channels you use to engage with Gampak99. This Policy should be read together with Terms & Conditions Gampak99 forms an integral part of the overall agreement between you and our platform.

Gampak99 collects various categories of personal information depending on how you interact with our platform. The following are the main categories of data we collect:

Identity & Account Information:

Financial & Transaction Data:

Technical & Usage Data:

Gampak99 collects your personal information through several key channels. Understanding how this collection works helps you make more informed decisions about what you share with us.

Directly From You: This is the primary way Gampak99 obtains your personal information — through actions you take on our platform:

• New account registration form — name, phone number, email address, and date of birth
• Identity verification (KYC) when required — copy of MyKad or passport
• Adding a payment method — bank account or e-wallet details for deposits and withdrawals
• Communications with our customer support team via Live Chat or email
• Participation in surveys or feedback you provide voluntarily

Automatically During Platform Use: When you browse and use Gampak99, our systems automatically record certain technical information:

• IP address of the device used to access the platform
• Web browser type, version and language settings
• Your device's operating system (Android, iOS, Windows, etc.)
• Pages visited, time spent, and navigation patterns within the platform
• Cookie information and similar tracking technologies (see Section 7)

From Third-Party Sources: In certain circumstances, Gampak99 may receive information about you from trusted third parties for verification or fraud prevention purposes:

• Payment service providers such as banks, Touch 'n Go, GrabPay, Boost, ShopeePay and DuitNow — to verify financial transactions
• Identity verification service providers — to authenticate the validity of your identification documents
• Fraud prevention agencies — to help identify suspicious activity

Gampak99 uses your personal information only for legitimate purposes that you have consented to — whether explicitly or implicitly through your use of our platform. The following are the primary purposes for which your data is used:

Account Management & Services:

• Creating, verifying and managing your Gampak99 account
• Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX
• Processing withdrawals to your bank account or e-wallet
• Managing the VIP Rewards programme and calculating bonus and rebate eligibility
• Providing effective customer support whenever you need assistance

Security, Verification & Compliance:

• Verifying your identity to prevent fraud and money laundering
• Ensuring only individuals aged 18 and above use the platform
• Detecting and investigating suspicious activity or breaches of our Terms & Conditions
• Complying with applicable legal and regulatory requirements
• Enforcing gampak99's Terms & Conditions where necessary

Platform Improvements & User Experience:

• Analysing usage patterns to improve the platform's design and functionality
• Personalising your experience — including relevant game recommendations and promotions
• Testing new features prior to their official rollout to all members
• Measuring the effectiveness of promotions and rewards programmes

Communications:

• Sending important account-related notices (deposit confirmations, withdrawals, security changes)
• Notifying you of changes to our Terms & Conditions or Privacy Policy
• Sending promotional information and special offers (only where you have given your consent)

Gampak99 does not sell members' personal data. However, there are certain circumstances where we need to share some of your information with trusted third parties to keep the platform running safely and efficiently:

Payment Service Providers: To process your deposits and withdrawals, Gampak99 is required to share the necessary transaction details with our payment service providers — including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX-participating banks. Only the minimum information required to complete each transaction is shared.

Technology Service Providers: Gampak99 works with carefully selected third-party technology service providers to support platform operations — including server hosting, platform analytics, and Live Casino software providers. All third parties are bound by strict confidentiality agreements and may only use your data for purposes designated by Gampak99.

Legal Requirements: In certain circumstances, gampak99 may be required by law or court order to disclose a member's personal information to the relevant authorities — including law enforcement agencies, regulatory bodies, or courts. In all such cases, gampak99 will only disclose the information required by law and will make reasonable efforts to notify you in advance where permitted to do so.

Business Transfers: In the unlikely event that Gampak99 is involved in a merger, acquisition or transfer of business assets, members' personal information may be transferred as part of those business assets. In such situations, we will notify members before their data becomes subject to a different privacy policy.

Protecting members' personal data is Gampak99's highest priority. We continually invest in the latest security technologies and procedures to ensure your information remains protected at all times. The following are the key security measures we have in place:

Technical Security:

• 256-bit SSL Encryption: All data transmitted between your browser and Gampak99's servers is encrypted using the latest SSL/TLS standards — the same technology used by Maybank2u and CIMB Clicks Malaysia.
• Stored Data Encryption: Sensitive information such as passwords and financial details is stored in encrypted form within our databases — your actual password is never stored in a readable format.
• Layered Access Controls: Access to member data within Gampak99's internal systems is restricted on a least-privilege basis — only staff who genuinely require it can access specific data categories.
• Continuous Security Monitoring: Our systems are monitored around the clock to detect suspicious activity, unauthorised access attempts or anomalies that may indicate a security threat.
• Two-Factor Authentication: Gampak99 offers two-factor authentication (2FA) for account login — we strongly encourage all members to enable this additional security feature.

Shared Responsibility: While Gampak99 takes all reasonable steps to protect your data, account security also depends on your own actions. We encourage you to:

• Use a strong, unique password for your Gampak99 account — different from passwords used on other platforms
• Never sharing your login credentials with anyone, including family members
• Log out of your account when using shared or public devices
• Report to Gampak99 immediately if you notice any suspicious activity on your account

Gampak99 uses cookies and similar tracking technologies to enhance the user experience, ensure platform security, and understand how members use our services. Cookies are small text files stored in your web browser when you visit a website.

You can manage cookie usage through your web browser settings. Most modern browsers allow you to view, delete, or block cookies from specific websites. However, disabling essential cookies may affect the functionality of the Gampak99 platform, and you may be unable to log in or use certain features properly.

As a Gampak99 member and data subject under Malaysia's Personal Data Protection Act 2010, you hold several important rights regarding the personal information we keep about you. Gampak99 respects and facilitates the exercise of these rights:

Gampak99 retains your personal information for as long as your account remains active or as long as it is needed to provide services to you. When an account is closed — whether at your request or by Gampak99 — we will retain your data for a specified period based on the type of data and applicable legal requirements:

• Financial transaction records — retained for a minimum of 7 years after a transaction occurs, in line with Malaysia's accounting and anti-money laundering legal requirements.
• Identity verification information (KYC) — retained for a minimum of 5 years after the business relationship ends, in accordance with financial compliance legal requirements.
• Betting history and gaming activity — retained for 3 years for audit purposes, dispute resolution, and fraud prevention analysis.
• Customer support communication logs — retained for 2 years for reference and service quality improvement.
• Technical data and system logs — retained for 12 months for security and incident detection purposes.

Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised data may be retained for longer periods for statistical and internal research purposes.

If you request account closure, Gampak99 will process the request within 14 business days. However, any data required for legal compliance or the resolution of pending transactions will be retained according to the schedule above before being deleted.

Gampak99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, regulatory requirements or new technological developments. When we make material changes, we will:

• Updating the "Last Updated" date at the top of this document
• Displaying a clear notice on the Gampak99 platform's main page
• Sending an email to the address registered on your account (for significant changes)
• Displaying an in-account notice the next time you log in

Continued use of the gampak99 platform following any changes to this Policy constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to stop using the platform and close your account.

For any enquiries, complaints or requests relating to your data privacy at Gampak99, please reach us through the following channels:

• Email: support@gampak99.xyz — use the subject line "Privacy Policy Enquiry" or "Data Privacy Request"
• Live Chat: Available 24 hours a day, 7 days a week through your Gampak99 account
• Response Time: We are committed to responding to all privacy-related enquiries within 2 hours for Live Chat and 24 hours for email

We encourage you to contact us directly first if you have any privacy concerns — we will do our utmost to resolve each concern in a fair and transparent manner. Gampak99 values the trust you place in us by using this platform, and we take every privacy enquiry you raise seriously.